NoQ Terms & Conditions

1. Scope and use of the subscription
The subscription grants the Customer (being the legal entity that has taken out the subscription) the right to use NoQ’s system and services (“the Services”). The subscription may not be used by other people or organizations.

2. Acceptance of the subscription
The subscription terms for the Services are accepted by the Customer by signing the Formal Quote document. The signed Formal Quote and with these terms and conditions will be the “Agreement”.

3. Duration of the subscription
The subscription runs from the date the Customer signs the Formal Quote or the date agreed by both parties. The subscription will be terminated on the agreed date without further notice unless the Customer provides prior notice or renews the subscription before the expiry date.

4. Termination of the subscription
The subscription may be terminated by email to 14 days before the expiry of the subscription. The Customer will not be entitled to a refund for subscription.

5. Price and payment terms
The charges and payment terms are listed on the Formal Quote. NoQ guarantees that no price increases will be introduced for the Services ordered at the time of commencement of the subscription other than those due to increases in the Retail Price Index or increases introduced by the cloud computing supplier, currently Google Cloud Platform. Event-based services are invoiced when the Customer places the order.

Payment shall be made before the due date marked on invoice. If the subscription is not paid by the due date, a first reminder will be sent to the Customer. If the subscription remains unpaid 5 days after the date of the first reminder. If the subscription still remains unpaid 5 days after the date of the reminder, access to the Services will be blocked and NoQ shall be entitled to charge the Customer interest on any outstanding fees at the rate of 4% per annum in force from the initial date payment becomes due until actual payment is made. Access to the Services will be unblocked on receipt of payment.

NoQ will not be responsible for any loss, damage, costs, expenses or other claims of the Customer or any third party resulting from the suspension of the Services.

The Customer agrees to the use of e-mail (using an e-mail address specified by the Customer) or another electronic method of transmission as the medium for entering into a subscription agreement, sending invoices and reminders.

Transfer costs must be split between the Customer and NoQ, if applicable.

6. Operating stability
NoQ aims to provide the highest possible degree of operating stability, but is not responsible for any breakdown caused by factors beyond its control. Such breakdown includes but is not limited to power failures, errors occurring in modem equipment, ADSL connections, telecommunications connections, any issues of cloud platform providers (currently Google Cloud Platform), any issues of Content Delivery Network service providers (currently Cloudflare) or the like. In all events, NoQ aims to re-establish normal operations as quickly as possible.

7. Maintenance of the System
NoQ is entitled to make operational changes to the System for improvements or otherwise (for example by developing or updating software) without giving the Customer prior notice. In some circumstances, it may be necessary to suspend access to the Services, usually between 9am and 7pm HKT. Notice of such a suspension will be given to the Customer in advance. NoQ will not be responsible for any consequences of such a suspension where notice has been given.

8. Rights
The System remains the full property of Red Soldier Limited. Individually customized software relating to the Services also remains the property of NoQ unless otherwise stipulated. NoQ may at any time transfer its rights and obligations under this agreement to any economic affiliate, subsidiary or business unit, or any of their affiliated companies or divisions. Except as provided above, the rights and obligations under this agreement may not be transferred to any third party without the written consent of the other party.

9. Liability of NoQ
NoQ has taken reasonable measures to ensure that the Services are virus-free but no warranty is given that the Services are free from infection from viruses etc., and NoQ shall have no liability if this is not the case. To the extent permitted by law, NoQ disclaims all warranties with respect to the Services, either express or implied, including but not limited to any implied warranties of suitability or fitness for any particular purpose.

NoQ shall not be liable to the Customer for any loss or damage caused (including business interruption) arising directly or indirectly, except to the extent that such liability may not be lawfully excluded under the applicable law. Except for death or personal injury caused by negligence of NoQ, its employees, agents or authorized representatives, for which no limit applies, NoQ’s liability will be limited to the lesser of the value of payments made by the Customer for the period of 3 months before the occurrence of the incident giving rise to the liability or $1,000 (one thousand US dollars).

10. Data Processing Agreement, privacy policy and Confidentiality
The Data Processing Agreement in is part of the Agreement and sets out contractual provisions to ensure the protection and security of data passed from the Customer and to NoQ for processing.

NoQ has taken the necessary technical and organizational security measures to prevent information saved by the Service from being accidentally or illegally destroyed, lost or wasted and to prevent such information from falling into the hands of any unauthorized party, being misused or otherwise treated in a way contrary NoQ’s privacy policy (see:

NoQ is bound by secrecy in respect of any information received about the Customer and will not disclose such information to any third party except where it is required to do so by any court or regulatory authority and then only to the extent necessary.

11. Marketing
NoQ shall be entitled to refer to the Customer and the Services provided in its marketing, including a brief description of such services.

12. System changes and feature updates
NoQ informs its users about system changes, feature updates, and other technical news by email. Therefore, all users are added to the technical newsletter mailing list.

13. Entire Agreement
These Terms together with the signed Formal Quote contain the entire agreement between the Parties and supersede all previous correspondence or communications whether written or oral. NoQ may amend these Terms as required from time to time provided that NoQ will give Customers no less than 14 days' written notice of such amendments and all such amendments will apply to the next renewal of the subscription.

14. Disputes
These Terms shall be governed by and construed in accordance with the laws of Hong Kong and the Hong Kong Courts shall have exclusive jurisdiction to determine any dispute concerning these Terms or the subject matter of these Terms.

Revised: Dec 5, 2021.